How the HumanaAccess Card works
When you receive your Humana
Access Card in the mail, be sure to sign the back and call the toll-free activation number right away so the card is ready to go when you need it. If you get more than one card, you only need to activate one for both to work. By activating the card, you accept the terms and conditions outlined in the cardholder agreement.
To use your card ...
At the doctor’s office
Usually, you wait until your claim is processed before paying for doctor’s visits. Then, simply call the doctor’s office and provide your card number and expiration date or write the number on the bill and return it.
Some doctors may request payment at the time of your visit. If this happens, just use your Humana
Access Card to make the payment.
At the pharmacy
Here are a few tips to simplify pharmacy transactions:
- Present your card for payment or swipe it through the credit card machine
- Select “credit” for your transaction
- If you’re asked for a PIN, select “cancel”
Note: With a Flexible Spending Account (FSA) or Personal Care Account (PCA), you can’t use the card to pay expedited shipping and handling fees for online or mail-order prescriptions.
OTC drug purchases
If you have a Health Savings Account (HSA), you can use your Humana
Access Card to buy OTCs directly from the pharmacy. If you have an FSA or PCA, you’ll need to pay for the OTCs yourself and then submit a reimbursement form. In some cases, you can use the card to purchase OTCs at Walgreens using funds from your FSA or PCA. Check with your employer to see if you have that option.
As your member ID card
Most of the time, the Humana
Access Card is also your member ID card, providing convenient access to both spending account funds and member information on one card.
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